Policy
CSS policy request: use css in the app: from documents to a clear decision as the base.
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the CSS policy request the starting point in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Request a CSS policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Quick facts
Policy: the essentials at a glance.
Step by step
How it works.
-
Choose a channel
myCSS or phone 0844 277 277.
-
Have your details ready
Insured number and affected person.
-
Request the policy
Ask for the current policy or proof of insurance.
-
File the document
PrimAI reads model, deductible and cover.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Policy basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
Hausarzt
Basic benefits are the same by law — models differ in access and premium.
HMO
Basic benefits are the same by law — models differ in access and premium.
Telmed
Basic benefits are the same by law — models differ in access and premium.
Multimed
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the CSS policy request the starting point in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
The insurer context still matters
CSS is common in Swiss households and many documents are already digital. PrimAI helps avoid confusing an available document with a ready decision. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
- CSS policy
- Digital documents
- Neutral
The real risk in this task
The risk with a missing CSS policy is comparing from an invoice, an old email or memory. Those sources may show an amount, but not always model, deductible, accident cover, insured person or the difference between basic and supplementary insurance. A decision without the current policy becomes fuzzy.
What to check before preparing the document
PrimAI treats the policy request as preparation, not a formality. Before writing to CSS, the app gathers identity, insured number if available, address, insurance year and practical reason: compare, change deductible, prepare cancellation or verify cover.
What PrimAI keeps separate for this insurer
You scan your CSS policy, check the recognized fields and the app guides you to the right task. The page gives context; the app prepares information and documents without making you retype everything.
- CSS policy
- Digital documents
- Neutral
Connection to comparison, deductible and model
Supplementary cover should be read separately from basic insurance. That separation prevents a cancellation from becoming too broad and lets you decide calmly whether a cover should stay, be checked or simply be documented.
Guide
CSS: policy request and css in the app: from documents to a clear decision | PrimAI
Request a CSS policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Guide, app and insurer compared
Guide
Request a CSS policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Best for: Understanding the topic before acting.
PrimAI App
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the CSS policy request the starting point in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the CSS policy request the starting point in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the CSS basic-insurance cancellation?
To: CSS Versicherung, Kundenbetreuung, Postfach 2550, 6002 Luzern. It must arrive by 30 November (date of receipt, not postmark).
Which models does CSS offer?
CSS offers: Standard (freie Arztwahl), Hausarzt, HMO, Telmed, Multimed. The model affects premium and doctor access.
How do I reach CSS?
Via the myCSS portal or by phone at 0844 277 277.
Why request a CSS policy?
Because the policy contains the information needed to compare, optimize, switch or cancel cleanly.
Is an invoice enough?
No. An invoice does not always replace model, deductible and cover details.
What should I do after receiving it?
Scan the policy in PrimAI, check the data and choose the next task.
