New option for Visana prepared in the PrimAI app

New insurer

Check Visana: premium, model and classic policy documents before choosing.

PrimAI does not sell Visana. The app helps check whether Visana fits your current policy, residence, deductible and model. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.

  • Current policy
  • Prepared document
  • No commission

Check Visana before choosing: official premiums, deductible, model, old policy and documents in the PrimAI app, without sales.

Read the guide

Quick facts

New insurer: the essentials at a glance.

Cancellation address (basic insurance) Visana, Weltpoststrasse 19, 3000 Bern 16
Deadline (basic insurance) 30 November Date of receipt counts, not the postmark
Customer portal myVisana
Phone 0848 848 899
Head office Bern
Basic-insurance models
Standard (freie Arztwahl)HausarztHMO-PlusTel-CareMed-DirectVIVA
Supplementary (cancel separately)
AmbulantKomplementärSpitalSpitaltaggeldGesundheitspaket S/M/L

Step by step

How it works.

  1. Check address and region

    The premium region sets the price of basic insurance.

  2. Choose model and deductible

    From Visana models and deductible CHF 300–2500.

  3. Compare policies

    Put your current policy against the new option.

  4. Cancel the old insurer

    Coordinate cancellation of the old basic insurance.

PrimAI app with cancellation deadline and quick actions

PrimAI app

Turn your policy into a clear app task.

Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.

Step by step

The insurer context still matters

PrimAI does not sell Visana. The app helps check whether Visana fits your current policy, residence, deductible and model. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.

01

The insurer context still matters

Visana is often reviewed from a structured policy or premium invoice. PrimAI uses that structure to capture deductible, model, premium region and insured person before preparing an action. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.

  • current policy
  • annual premium
  • deductible
  • model
  • confirmation
02

The real risk in this task

The risk when looking at Visana as a new insurer is confusing low premium with good decision. The monthly amount is not enough: residence, premium region, deductible, model, accident cover, start date and exit from the old policy all matter.

03

What to check before preparing the document

PrimAI places Visana as a possible option, not as a commercial recommendation. The app compares the new situation with the current policy: what changes, what stays the same, which deductible is realistic and which model works in daily life. This avoids choosing before understanding consequences.

04

What PrimAI keeps separate for this insurer

For Visana, policy request, address change, cancellation and switching need separate wording. PrimAI keeps the exact insurance designation in each document.

  • current policy
  • annual premium
  • deductible
  • model
  • confirmation
05

Connection to comparison, deductible and model

The risk is judging only the monthly premium, while deductible, model and accident cover change the real yearly burden.

Guide

Visana: new-insurer check with premium, model and classic policy documents | PrimAI

Check Visana before choosing: official premiums, deductible, model, old policy and documents in the PrimAI app, without sales.

Guide, app and insurer compared

Guide

Check Visana before choosing: official premiums, deductible, model, old policy and documents in the PrimAI app, without sales.

Best for: Understanding the topic before acting.

PrimAI App

PrimAI does not sell Visana. The app helps check whether Visana fits your current policy, residence, deductible and model. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.

Best for: Preparing the concrete task on your phone.

Health insurer

Official confirmation, contract handling and administration.

Best for: Legally binding confirmation.

Download the free app

PrimAI does not sell Visana. The app helps check whether Visana fits your current policy, residence, deductible and model. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.

Download the app for free
QR code for the PrimAI app download page

Free app for Switzerland

On desktop? Scan the code with your phone.

The best flow is on mobile: scan the QR code, open the app and continue with your policy there.

FAQ

Frequently asked questions

Where do I send the Visana basic-insurance cancellation?

To: Visana, Weltpoststrasse 19, 3000 Bern 16. It must arrive by 30 November (date of receipt, not postmark).

Which models does Visana offer?

Visana offers: Standard (freie Arztwahl), Hausarzt, HMO-Plus, Tel-Care, Med-Direct, VIVA. The model affects premium and doctor access.

How do I reach Visana?

Via the myVisana portal or by phone at 0848 848 899.

Does PrimAI sell Visana?

No. PrimAI does not sell health insurance and receives no commission.

Can I check Visana without a current policy?

You can, but it is less precise. The current policy remains the best basis.

When should I prepare cancellation of the old insurer?

Only when the new option and deadlines are clear.

Alain Michel

Reviewed by

Alain Michel

Certified Financial Planner, independent finance & insurance advisor

Alain Michel is a certified Swiss financial planner and independent advisor (AM Swiss Finance GmbH, Zollikon). He reviews PrimAI’s health-insurance content for accuracy.

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