Switching
Switch from Visana: premium, model and classic policy documents before cancellation.
PrimAI helps check your Visana policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
- ✓Official premiums
- ✓Current policy
- ✓Neutral decision
Switch from Visana: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Quick facts
Switching: the essentials at a glance.
Step by step
How it works.
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Compare official premiums
Compare FOPH premiums for your address before switching.
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Check model and deductible
Pick from Visana models and the right deductible.
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Choose the new insurer
Only cancel once the new basic insurance fits.
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Prepare the cancellation
PrimAI coordinates cancellation and the start of the new policy.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Switching basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
Hausarzt
Basic benefits are the same by law — models differ in access and premium.
HMO-Plus
Basic benefits are the same by law — models differ in access and premium.
Tel-Care
Basic benefits are the same by law — models differ in access and premium.
Med-Direct
Basic benefits are the same by law — models differ in access and premium.
VIVA
Basic benefits are the same by law — models differ in access and premium.
Step by step
Why switching depends on your current policy
PrimAI helps check your Visana policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
Why switching depends on your current policy
Visana is often reviewed from a structured policy or premium invoice. PrimAI uses that structure to capture deductible, model, premium region and insured person before preparing an action. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
- current policy
- annual premium
- deductible
- model
- confirmation
Premium comparison is not enough
A switch from Visana should not start from one monthly amount. Basic insurance benefits are defined by law, but the premium depends on residence, premium region, deductible, insurance model, age and accident cover. PrimAI puts comparison back into that context: current policy, official premiums and the parameters that actually change the annual cost.
Optimize before leaving
Before leaving Visana, it is worth checking whether internal optimization is enough: another deductible, family doctor model, HMO, Telmed, accident cover or an address correction. This avoids preparing cancellation when a smaller change already solves the issue. PrimAI presents those options as separate tasks, not as pressure to switch.
The new insurer has to be ready
Switching also means choosing a new starting point with another insurer. The new option must match your residence, preferred model, deductible risk and timing. PrimAI helps keep that new situation visible before touching the Visana cancellation step, so you do not leave a known policy without an understandable alternative.
What changes by current insurer
For Visana, policy request, address change, cancellation and switching need separate wording. PrimAI keeps the exact insurance designation in each document.
- current policy
- annual premium
- deductible
- model
- confirmation
Cancellation comes after the decision
Visana cancellation comes only when the decision is clear. For basic insurance, the late-November deadline is often central; for supplementary insurance, different contract rules can apply. PrimAI separates comparison, optimization and cancellation so the document contains only the correct and necessary data. The risk is judging only the monthly premium, while deductible, model and accident cover change the real yearly burden.
Guide
Visana: switching with premium, model and classic policy documents | PrimAI
Switch from Visana: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Guide, app and insurer compared
Guide
Switch from Visana: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Best for: Understanding the topic before acting.
PrimAI App
PrimAI helps check your Visana policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
PrimAI helps check your Visana policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Visana basic-insurance cancellation?
To: Visana, Weltpoststrasse 19, 3000 Bern 16. It must arrive by 30 November (date of receipt, not postmark).
Which models does Visana offer?
Visana offers: Standard (freie Arztwahl), Hausarzt, HMO-Plus, Tel-Care, Med-Direct, VIVA. The model affects premium and doctor access.
How do I reach Visana?
Via the myVisana portal or by phone at 0848 848 899.
Does PrimAI sell an alternative to Visana?
No. PrimAI does not sell health insurance and receives no commission.
Should I cancel Visana before choosing a new insurer?
No. For basic insurance, the new situation should be clear before cancellation is sent.
Why does the deductible matter so much?
It changes annual risk. A low premium with a high deductible can be a bad fit when health costs are regular.
Does PrimAI use official premiums?
The app positioning is to work from your current policy and official premiums as a neutral basis.
