Cancellation
Cancel Sanitas: sanitas can be digital and still need a clear policy view before the document.
PrimAI turns Sanitas cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- ✓Policy first
- ✓Deadline visible
- ✓No commission
Cancel Sanitas: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Quick facts
Cancellation: the essentials at a glance.
Step by step
How it works.
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Check the policy
Scan your Sanitas policy. PrimAI reads model, deductible, insured number and the affected person.
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Separate basic and supplementary
Basic insurance and supplementary cover follow different rules and deadlines.
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Deadline and address
Received by 30 November at Sanitas Grundversicherungen AG, Jägergasse 3, Postfach 2010, 8021 Zürich.
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Prepare the document
PrimAI prepares a clean cancellation letter and keeps the confirmation.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Cancellation basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
MedCare (Hausarzt)
Basic benefits are the same by law — models differ in access and premium.
NetMed (HMO)
Basic benefits are the same by law — models differ in access and premium.
CallMed (Telemedizin)
Basic benefits are the same by law — models differ in access and premium.
Step by step
Why the insurer context matters
PrimAI turns Sanitas cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
Why the insurer context matters
Sanitas is often seen as digital. PrimAI adds order: understand the policy, separate cover types and prepare the useful documents. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- Digital
- Readable policy
- No commission
Basic or supplementary insurance: do not mix them
For Sanitas, the first question is not which wording to send, but which insurance is actually affected. Mandatory basic insurance follows a different logic from supplementary insurance: deadlines, consequences and wording may differ. PrimAI therefore asks you to confirm whether the cancellation concerns basic insurance, supplementary cover or a different administrative task. This separation avoids a broad document touching cover you wanted to keep.
What PrimAI keeps tidy for this insurer
PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- Digital
- Readable policy
- No commission
Compare or optimize before sending
Cancelling Sanitas is not always the right first move. If the issue is mainly deductible, model, moving home or a higher premium, optimization may be enough. PrimAI therefore places cancellation next to other options: compare official premiums, test a realistic deductible, understand the model or prepare a switch only when the new situation is ready. Sanitas supplementary cover can have its own rules, deadlines and conditions. PrimAI keeps it separate from basic insurance to avoid a document that is too broad.
Guide
Sanitas: cancellation with sanitas can be digital and still need a clear policy view | PrimAI
Cancel Sanitas: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Guide, app and insurer compared
Guide
Cancel Sanitas: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Best for: Understanding the topic before acting.
PrimAI App
PrimAI turns Sanitas cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
PrimAI turns Sanitas cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Sanitas basic-insurance cancellation?
To: Sanitas Grundversicherungen AG, Jägergasse 3, Postfach 2010, 8021 Zürich. It must arrive by 30 November (date of receipt, not postmark).
Which models does Sanitas offer?
Sanitas offers: Standard (freie Arztwahl), MedCare (Hausarzt), NetMed (HMO), CallMed (Telemedizin). The model affects premium and doctor access.
How do I reach Sanitas?
Via the Sanitas Portal portal or by phone at 0844 150 150.
Is PrimAI official for cancelling Sanitas?
No. PrimAI is not an official channel of Sanitas. The app helps prepare and organize, but confirmation must come from the insurer.
Can I cancel Sanitas basic and supplementary insurance together?
It is safer to treat them separately. Deadlines and consequences are not always the same.
Why scan the policy before cancellation?
The policy contains insured person, number, cover, model and deductible. Without those details, the document can become inaccurate.
Should I compare before cancelling?
Yes, especially for basic insurance. A new solution should be clear before a cancellation is sent.
