Policy
Visana policy request: use premium, model and classic policy documents as the base.
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Visana policy request the starting point in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Request a Visana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Quick facts
Policy: the essentials at a glance.
Step by step
How it works.
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Choose a channel
myVisana or phone 0848 848 899.
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Have your details ready
Insured number and affected person.
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Request the policy
Ask for the current policy or proof of insurance.
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File the document
PrimAI reads model, deductible and cover.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Policy basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
Hausarzt
Basic benefits are the same by law — models differ in access and premium.
HMO-Plus
Basic benefits are the same by law — models differ in access and premium.
Tel-Care
Basic benefits are the same by law — models differ in access and premium.
Med-Direct
Basic benefits are the same by law — models differ in access and premium.
VIVA
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Visana policy request the starting point in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
The insurer context still matters
Visana is often reviewed from a structured policy or premium invoice. PrimAI uses that structure to capture deductible, model, premium region and insured person before preparing an action. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
- current policy
- annual premium
- deductible
- model
- confirmation
The real risk in this task
The risk with a missing Visana policy is comparing from an invoice, an old email or memory. Those sources may show an amount, but not always model, deductible, accident cover, insured person or the difference between basic and supplementary insurance. A decision without the current policy becomes fuzzy.
What to check before preparing the document
PrimAI treats the policy request as preparation, not a formality. Before writing to Visana, the app gathers identity, insured number if available, address, insurance year and practical reason: compare, change deductible, prepare cancellation or verify cover.
What PrimAI keeps separate for this insurer
For Visana, policy request, address change, cancellation and switching need separate wording. PrimAI keeps the exact insurance designation in each document.
- current policy
- annual premium
- deductible
- model
- confirmation
Connection to comparison, deductible and model
The risk is judging only the monthly premium, while deductible, model and accident cover change the real yearly burden.
Guide
Visana: policy request and premium, model and classic policy documents | PrimAI
Request a Visana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Guide, app and insurer compared
Guide
Request a Visana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Best for: Understanding the topic before acting.
PrimAI App
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Visana policy request the starting point in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Visana policy request the starting point in the app. Best for people who already have a Visana policy and want to know whether internal optimization is enough before switching.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Visana basic-insurance cancellation?
To: Visana, Weltpoststrasse 19, 3000 Bern 16. It must arrive by 30 November (date of receipt, not postmark).
Which models does Visana offer?
Visana offers: Standard (freie Arztwahl), Hausarzt, HMO-Plus, Tel-Care, Med-Direct, VIVA. The model affects premium and doctor access.
How do I reach Visana?
Via the myVisana portal or by phone at 0848 848 899.
Why request a Visana policy?
Because the policy contains the information needed to compare, optimize, switch or cancel cleanly.
Is an invoice enough?
No. An invoice does not always replace model, deductible and cover details.
What should I do after receiving it?
Scan the policy in PrimAI, check the data and choose the next task.
