Policy
Helsana policy request: use helsana in the app: clear policy, visible next steps as the base.
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Helsana policy request the starting point in the app. PrimAI does not sell Helsana, does not receive commissions and does not push a competing insurer. Its role is practical: understand the policy, use official premiums as a neutral base and prepare the right document without sales pressure.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Request a Helsana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Quick facts
Policy: the essentials at a glance.
Step by step
How it works.
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Choose a channel
myHelsana or phone 0844 80 81 82.
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Have your details ready
Insured number and affected person.
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Request the policy
Ask for the current policy or proof of insurance.
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File the document
PrimAI reads model, deductible and cover.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Policy basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
BeneFit PLUS Hausarzt
Basic benefits are the same by law — models differ in access and premium.
BeneFit PLUS HMO
Basic benefits are the same by law — models differ in access and premium.
BeneFit PLUS Telmed
Basic benefits are the same by law — models differ in access and premium.
BeneFit PLUS Flex
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Helsana policy request the starting point in the app. PrimAI does not sell Helsana, does not receive commissions and does not push a competing insurer. Its role is practical: understand the policy, use official premiums as a neutral base and prepare the right document without sales pressure.
The insurer context still matters
For many households, Helsana is not just one page. Basic insurance, supplementary cover, family members, invoices and confirmations can all sit together. PrimAI turns those documents into clear app tasks. PrimAI does not sell Helsana, does not receive commissions and does not push a competing insurer. Its role is practical: understand the policy, use official premiums as a neutral base and prepare the right document without sales pressure.
- Helsana policy
- Deductible and model
- No commission
The real risk in this task
The risk with a missing Helsana policy is comparing from an invoice, an old email or memory. Those sources may show an amount, but not always model, deductible, accident cover, insured person or the difference between basic and supplementary insurance. A decision without the current policy becomes fuzzy.
What to check before preparing the document
PrimAI treats the policy request as preparation, not a formality. Before writing to Helsana, the app gathers identity, insured number if available, address, insurance year and practical reason: compare, change deductible, prepare cancellation or verify cover.
What PrimAI keeps separate for this insurer
PrimAI is not an official Helsana channel. The app can help prepare a cancellation, policy request, address change or switching check with the right data already taken from the policy. You stay in control of sending, proof and confirmation.
- Helsana policy
- Deductible and model
- No commission
Connection to comparison, deductible and model
A family can have several Helsana policies with different deductibles. PrimAI avoids one broad household decision: one adult may optimize the deductible, a child may need a different logic and supplementary insurance may remain separate. The page explains the topic; the app keeps choices person by person.
Guide
Helsana: policy request and helsana in the app: clear policy, visible next steps | PrimAI
Request a Helsana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Guide, app and insurer compared
Guide
Request a Helsana policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Best for: Understanding the topic before acting.
PrimAI App
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Helsana policy request the starting point in the app. PrimAI does not sell Helsana, does not receive commissions and does not push a competing insurer. Its role is practical: understand the policy, use official premiums as a neutral base and prepare the right document without sales pressure.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Helsana policy request the starting point in the app. PrimAI does not sell Helsana, does not receive commissions and does not push a competing insurer. Its role is practical: understand the policy, use official premiums as a neutral base and prepare the right document without sales pressure.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Helsana basic-insurance cancellation?
To: Helsana Versicherungen AG, IDPH Kündigungen D-CH, Postfach, 8081 Zürich. It must arrive by 30 November (date of receipt, not postmark).
Which models does Helsana offer?
Helsana offers: Standard (freie Arztwahl), BeneFit PLUS Hausarzt, BeneFit PLUS HMO, BeneFit PLUS Telmed, BeneFit PLUS Flex. The model affects premium and doctor access.
How do I reach Helsana?
Via the myHelsana portal or by phone at 0844 80 81 82.
Why request a Helsana policy?
Because the policy contains the information needed to compare, optimize, switch or cancel cleanly.
Is an invoice enough?
No. An invoice does not always replace model, deductible and cover details.
What should I do after receiving it?
Scan the policy in PrimAI, check the data and choose the next task.
