Policy
Sanitas policy request: use sanitas can be digital and still need a clear policy view as the base.
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sanitas policy request the starting point in the app. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Request a Sanitas policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Quick facts
Policy: the essentials at a glance.
Step by step
How it works.
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Choose a channel
Sanitas Portal or phone 0844 150 150.
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Have your details ready
Insured number and affected person.
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Request the policy
Ask for the current policy or proof of insurance.
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File the document
PrimAI reads model, deductible and cover.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Policy basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
MedCare (Hausarzt)
Basic benefits are the same by law — models differ in access and premium.
NetMed (HMO)
Basic benefits are the same by law — models differ in access and premium.
CallMed (Telemedizin)
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sanitas policy request the starting point in the app. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
The insurer context still matters
Sanitas is often seen as digital. PrimAI adds order: understand the policy, separate cover types and prepare the useful documents. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- Digital
- Readable policy
- No commission
The real risk in this task
The risk with a missing Sanitas policy is comparing from an invoice, an old email or memory. Those sources may show an amount, but not always model, deductible, accident cover, insured person or the difference between basic and supplementary insurance. A decision without the current policy becomes fuzzy.
What to check before preparing the document
PrimAI treats the policy request as preparation, not a formality. Before writing to Sanitas, the app gathers identity, insured number if available, address, insurance year and practical reason: compare, change deductible, prepare cancellation or verify cover.
What PrimAI keeps separate for this insurer
PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
- Digital
- Readable policy
- No commission
Connection to comparison, deductible and model
Sanitas supplementary cover can have its own rules, deadlines and conditions. PrimAI keeps it separate from basic insurance to avoid a document that is too broad.
Guide
Sanitas: policy request and sanitas can be digital and still need a clear policy view | PrimAI
Request a Sanitas policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Guide, app and insurer compared
Guide
Request a Sanitas policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Best for: Understanding the topic before acting.
PrimAI App
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sanitas policy request the starting point in the app. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sanitas policy request the starting point in the app. PrimAI starts from official premiums and your current policy. It does not sell another insurer; it shows whether an internal optimization, model change or full switch is worth preparing.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Sanitas basic-insurance cancellation?
To: Sanitas Grundversicherungen AG, Jägergasse 3, Postfach 2010, 8021 Zürich. It must arrive by 30 November (date of receipt, not postmark).
Which models does Sanitas offer?
Sanitas offers: Standard (freie Arztwahl), MedCare (Hausarzt), NetMed (HMO), CallMed (Telemedizin). The model affects premium and doctor access.
How do I reach Sanitas?
Via the Sanitas Portal portal or by phone at 0844 150 150.
Why request a Sanitas policy?
Because the policy contains the information needed to compare, optimize, switch or cancel cleanly.
Is an invoice enough?
No. An invoice does not always replace model, deductible and cover details.
What should I do after receiving it?
Scan the policy in PrimAI, check the data and choose the next task.
