Switching
Switch from CSS: css in the app: from documents to a clear decision before cancellation.
PrimAI helps check your CSS policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
- ✓Official premiums
- ✓Current policy
- ✓Neutral decision
Switch from CSS: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Quick facts
Switching: the essentials at a glance.
Step by step
How it works.
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Compare official premiums
Compare FOPH premiums for your address before switching.
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Check model and deductible
Pick from CSS models and the right deductible.
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Choose the new insurer
Only cancel once the new basic insurance fits.
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Prepare the cancellation
PrimAI coordinates cancellation and the start of the new policy.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Switching basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
Hausarzt
Basic benefits are the same by law — models differ in access and premium.
HMO
Basic benefits are the same by law — models differ in access and premium.
Telmed
Basic benefits are the same by law — models differ in access and premium.
Multimed
Basic benefits are the same by law — models differ in access and premium.
Step by step
Why switching depends on your current policy
PrimAI helps check your CSS policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
Why switching depends on your current policy
CSS is common in Swiss households and many documents are already digital. PrimAI helps avoid confusing an available document with a ready decision. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
- CSS policy
- Digital documents
- Neutral
Premium comparison is not enough
A switch from CSS should not start from one monthly amount. Basic insurance benefits are defined by law, but the premium depends on residence, premium region, deductible, insurance model, age and accident cover. PrimAI puts comparison back into that context: current policy, official premiums and the parameters that actually change the annual cost.
Optimize before leaving
Before leaving CSS, it is worth checking whether internal optimization is enough: another deductible, family doctor model, HMO, Telmed, accident cover or an address correction. This avoids preparing cancellation when a smaller change already solves the issue. PrimAI presents those options as separate tasks, not as pressure to switch.
The new insurer has to be ready
Switching also means choosing a new starting point with another insurer. The new option must match your residence, preferred model, deductible risk and timing. PrimAI helps keep that new situation visible before touching the CSS cancellation step, so you do not leave a known policy without an understandable alternative.
What changes by current insurer
You scan your CSS policy, check the recognized fields and the app guides you to the right task. The page gives context; the app prepares information and documents without making you retype everything.
- CSS policy
- Digital documents
- Neutral
Cancellation comes after the decision
CSS cancellation comes only when the decision is clear. For basic insurance, the late-November deadline is often central; for supplementary insurance, different contract rules can apply. PrimAI separates comparison, optimization and cancellation so the document contains only the correct and necessary data. Supplementary cover should be read separately from basic insurance. That separation prevents a cancellation from becoming too broad and lets you decide calmly whether a cover should stay, be checked or simply be documented.
Guide
CSS: switching with css in the app: from documents to a clear decision | PrimAI
Switch from CSS: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Guide, app and insurer compared
Guide
Switch from CSS: compare official premiums, check deductible and model, then prepare documents in the PrimAI app without commission.
Best for: Understanding the topic before acting.
PrimAI App
PrimAI helps check your CSS policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
PrimAI helps check your CSS policy, compare official FOPH premiums, test deductible and model, then prepare only the useful documents in the app. PrimAI is not paid by CSS or another insurer. Neutrality matters because CSS decisions can be administrative, financial or family-related, not only commercial.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the CSS basic-insurance cancellation?
To: CSS Versicherung, Kundenbetreuung, Postfach 2550, 6002 Luzern. It must arrive by 30 November (date of receipt, not postmark).
Which models does CSS offer?
CSS offers: Standard (freie Arztwahl), Hausarzt, HMO, Telmed, Multimed. The model affects premium and doctor access.
How do I reach CSS?
Via the myCSS portal or by phone at 0844 277 277.
Does PrimAI sell an alternative to CSS?
No. PrimAI does not sell health insurance and receives no commission.
Should I cancel CSS before choosing a new insurer?
No. For basic insurance, the new situation should be clear before cancellation is sent.
Why does the deductible matter so much?
It changes annual risk. A low premium with a high deductible can be a bad fit when health costs are regular.
Does PrimAI use official premiums?
The app positioning is to work from your current policy and official premiums as a neutral basis.
