Cancellation
Cancel KPT: digital documents with a controlled decision before the document.
PrimAI turns KPT cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
- ✓Policy first
- ✓Deadline visible
- ✓No commission
Cancel KPT: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Quick facts
Cancellation: the essentials at a glance.
Step by step
How it works.
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Check the policy
Scan your KPT policy. PrimAI reads model, deductible, insured number and the affected person.
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Separate basic and supplementary
Basic insurance and supplementary cover follow different rules and deadlines.
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Deadline and address
Received by 30 November at KPT, Postfach, 3001 Bern.
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Prepare the document
PrimAI prepares a clean cancellation letter and keeps the confirmation.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Cancellation basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.doc (Hausarzt)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.win (Telmed)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.plus (HMO)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.easy
Basic benefits are the same by law — models differ in access and premium.
KPTwin.smart
Basic benefits are the same by law — models differ in access and premium.
Step by step
Why the insurer context matters
PrimAI turns KPT cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
Why the insurer context matters
KPT is often seen as direct and digital. PrimAI keeps that convenience, but slows the workflow at the right moment: policy, deadline and confirmation need to be checked before anything is sent. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
- KPTnet
- digital document
- policy
- deadline
- proof
Basic or supplementary insurance: do not mix them
For KPT, the first question is not which wording to send, but which insurance is actually affected. Mandatory basic insurance follows a different logic from supplementary insurance: deadlines, consequences and wording may differ. PrimAI therefore asks you to confirm whether the cancellation concerns basic insurance, supplementary cover or a different administrative task. This separation avoids a broad document touching cover you wanted to keep.
What PrimAI keeps tidy for this insurer
PrimAI separates KPT cancellation, policy request, address change and switching checks so each step has its own data.
- KPTnet
- digital document
- policy
- deadline
- proof
Compare or optimize before sending
Cancelling KPT is not always the right first move. If the issue is mainly deductible, model, moving home or a higher premium, optimization may be enough. PrimAI therefore places cancellation next to other options: compare official premiums, test a realistic deductible, understand the model or prepare a switch only when the new situation is ready. A digital portal can make an action fast, but not automatically complete. Insured person, insurance type and target date still need to be explicit.
Guide
KPT: cancellation with digital documents with a controlled decision | PrimAI
Cancel KPT: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Guide, app and insurer compared
Guide
Cancel KPT: check your policy, separate basic and supplementary cover, keep the deadline visible and prepare the document in the PrimAI app.
Best for: Understanding the topic before acting.
PrimAI App
PrimAI turns KPT cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
PrimAI turns KPT cancellation into a clear task: scan the policy, confirm the affected cover, check the deadline and prepare the document without sales pressure. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the KPT basic-insurance cancellation?
To: KPT, Postfach, 3001 Bern. It must arrive by 30 November (date of receipt, not postmark).
Which models does KPT offer?
KPT offers: Standard (freie Arztwahl), KPTwin.doc (Hausarzt), KPTwin.win (Telmed), KPTwin.plus (HMO), KPTwin.easy, KPTwin.smart. The model affects premium and doctor access.
How do I reach KPT?
Via the KPTnet portal or by phone at 058 310 91 11.
Is PrimAI official for cancelling KPT?
No. PrimAI is not an official channel of KPT. The app helps prepare and organize, but confirmation must come from the insurer.
Can I cancel KPT basic and supplementary insurance together?
It is safer to treat them separately. Deadlines and consequences are not always the same.
Why scan the policy before cancellation?
The policy contains insured person, number, cover, model and deductible. Without those details, the document can become inaccurate.
Should I compare before cancelling?
Yes, especially for basic insurance. A new solution should be clear before a cancellation is sent.
