Address
KPT address change: keep digital documents with a controlled decision in view.
A new address with KPT can affect correspondence, premium region and sometimes canton. PrimAI turns this small change into a clear app task. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Change address with KPT: check policy, residence, premium region and documents in the PrimAI app, without commission.
Quick facts
Address: the essentials at a glance.
Step by step
How it works.
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Have the policy ready
Insured number and affected people from the policy.
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Capture the new address
Old address, new address and moving date.
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Check the premium region
Moving commune or canton can change the premium.
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Report the change
Via KPTnet or by phone at 058 310 91 11.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Address basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.doc (Hausarzt)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.win (Telmed)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.plus (HMO)
Basic benefits are the same by law — models differ in access and premium.
KPTwin.easy
Basic benefits are the same by law — models differ in access and premium.
KPTwin.smart
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
A new address with KPT can affect correspondence, premium region and sometimes canton. PrimAI turns this small change into a clear app task. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
The insurer context still matters
KPT is often seen as direct and digital. PrimAI keeps that convenience, but slows the workflow at the right moment: policy, deadline and confirmation need to be checked before anything is sent. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
- KPTnet
- digital document
- policy
- deadline
- proof
The real risk in this task
The risk with a KPT address change is treating it as a single line of text. In Switzerland, address can influence premium region, correspondence language, invoice delivery, household members and sometimes canton context. If several people are insured together, it also matters whether the address concerns one person, the whole family or only correspondence.
What to check before preparing the document
Before preparing the message for KPT, PrimAI places old address, new address, moving date, insured person, policy number and municipality in one workflow. That makes it easier to see whether the change should also trigger a new premium comparison, model check or document update.
What PrimAI keeps separate for this insurer
PrimAI separates KPT cancellation, policy request, address change and switching checks so each step has its own data.
- KPTnet
- digital document
- policy
- deadline
- proof
Connection to comparison, deductible and model
A digital portal can make an action fast, but not automatically complete. Insured person, insurance type and target date still need to be explicit.
Guide
KPT: address change and digital documents with a controlled decision | PrimAI
Change address with KPT: check policy, residence, premium region and documents in the PrimAI app, without commission.
Guide, app and insurer compared
Guide
Change address with KPT: check policy, residence, premium region and documents in the PrimAI app, without commission.
Best for: Understanding the topic before acting.
PrimAI App
A new address with KPT can affect correspondence, premium region and sometimes canton. PrimAI turns this small change into a clear app task. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
A new address with KPT can affect correspondence, premium region and sometimes canton. PrimAI turns this small change into a clear app task. Useful when you want digital comfort without basing a health-insurance decision on a message or old invoice.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the KPT basic-insurance cancellation?
To: KPT, Postfach, 3001 Bern. It must arrive by 30 November (date of receipt, not postmark).
Which models does KPT offer?
KPT offers: Standard (freie Arztwahl), KPTwin.doc (Hausarzt), KPTwin.win (Telmed), KPTwin.plus (HMO), KPTwin.easy, KPTwin.smart. The model affects premium and doctor access.
How do I reach KPT?
Via the KPTnet portal or by phone at 058 310 91 11.
Can a KPT address change affect the premium?
Yes, if canton, municipality or premium region change.
Does PrimAI send the change directly?
PrimAI helps prepare the data and document. Official channel and confirmation remain with the insurer.
Should I compare after moving?
Often yes, especially if the premium region changes.
