Policy
Sympany policy request: use region, product and affected cover as the base.
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sympany policy request the starting point in the app. Useful if you want to check a Sympany policy before a deadline, move or comparison.
- ✓Current policy
- ✓Prepared document
- ✓No commission
Request a Sympany policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Quick facts
Policy: the essentials at a glance.
Step by step
How it works.
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Choose a channel
mySympany or phone 058 262 42 00.
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Have your details ready
Insured number and affected person.
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Request the policy
Ask for the current policy or proof of insurance.
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File the document
PrimAI reads model, deductible and cover.
PrimAI app
Turn your policy into a clear app task.
Scan your policy, check official FOPH premiums, keep the deadline in view and prepare the right document — neutral, free and without commission.
Models
Policy basic-insurance models.
The model sets premium and doctor access. Swipe through the options.
Standard / Classic (freie Arztwahl)
Basic benefits are the same by law — models differ in access and premium.
Hausarzt
Basic benefits are the same by law — models differ in access and premium.
HMO
Basic benefits are the same by law — models differ in access and premium.
Telmed
Basic benefits are the same by law — models differ in access and premium.
Step by step
The insurer context still matters
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sympany policy request the starting point in the app. Useful if you want to check a Sympany policy before a deadline, move or comparison.
The insurer context still matters
Sympany needs precise product reading, especially when basic insurance, supplementary cover or regional context appear close together in documents. Useful if you want to check a Sympany policy before a deadline, move or comparison.
- region
- product
- basic insurance
- supplementary cover
- deadline
The real risk in this task
The risk with a missing Sympany policy is comparing from an invoice, an old email or memory. Those sources may show an amount, but not always model, deductible, accident cover, insured person or the difference between basic and supplementary insurance. A decision without the current policy becomes fuzzy.
What to check before preparing the document
PrimAI treats the policy request as preparation, not a formality. Before writing to Sympany, the app gathers identity, insured number if available, address, insurance year and practical reason: compare, change deductible, prepare cancellation or verify cover.
What PrimAI keeps separate for this insurer
For Sympany, the app keeps region, product, deductible and insured person together without turning it into sales advice.
- region
- product
- basic insurance
- supplementary cover
- deadline
Connection to comparison, deductible and model
The wrong product name can make a document ambiguous. PrimAI therefore confirms policy and cover before preparing cancellation or change.
Guide
Sympany: policy request and region, product and affected cover | PrimAI
Request a Sympany policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Guide, app and insurer compared
Guide
Request a Sympany policy: prepare the request, receive the document and use it in the PrimAI app as the basis for comparison.
Best for: Understanding the topic before acting.
PrimAI App
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sympany policy request the starting point in the app. Useful if you want to check a Sympany policy before a deadline, move or comparison.
Best for: Preparing the concrete task on your phone.
Health insurer
Official confirmation, contract handling and administration.
Best for: Legally binding confirmation.
Download the free app
Without the current policy, comparison, deductible, switching or cancellation remain approximate. PrimAI makes the Sympany policy request the starting point in the app. Useful if you want to check a Sympany policy before a deadline, move or comparison.
Download the app for free →
Free app for Switzerland
On desktop? Scan the code with your phone.
The best flow is on mobile: scan the QR code, open the app and continue with your policy there.
FAQ
Frequently asked questions
Where do I send the Sympany basic-insurance cancellation?
To: Sympany, Peter Merian-Weg 4, 4002 Basel. It must arrive by 30 November (date of receipt, not postmark).
Which models does Sympany offer?
Sympany offers: Standard / Classic (freie Arztwahl), Hausarzt, HMO, Telmed. The model affects premium and doctor access.
How do I reach Sympany?
Via the mySympany portal or by phone at 058 262 42 00.
Why request a Sympany policy?
Because the policy contains the information needed to compare, optimize, switch or cancel cleanly.
Is an invoice enough?
No. An invoice does not always replace model, deductible and cover details.
What should I do after receiving it?
Scan the policy in PrimAI, check the data and choose the next task.
